We hope you and your dog love your Barkee walkwear.
Every order is carefully customised and prepared in the UK, with attention to detail and quality at every step. If something isn’t quite right, we’re here to help.

Shipping Rates

All Barkee products are customised in the UK and shipped shipped with DHL for reliable UK delivery

• Free UK delivery on orders over £30

• £5 standard UK delivery under £30
  

Delivery times

All orders ship from our UK fulfilment centre. We dispatch all orders within 1–2 working days, with delivery typically taking 2–4 working days.

Most UK mainland deliveries arrive sooner than expected, but we prefer to set realistic expectations 🤍

Deliveries to Northern Ireland, the Scottish Highlands, and remote areas may take 1–2 additional working days.

Delivery timeframes may vary during busy periods, promotions, or due to personalisation requirements.

You’ll receive tracking as soon as your order ships, so you can follow it every step of the way.

Free Size Exchanges

If you’re unsure, feel free to reach out before ordering and we’ll help you choose the right size 🤍 If it’s not quite right, we’ve got you covered.

We know finding the perfect fit can be tricky, especially the first time. That’s why we offer free size exchanges.

If you need a different size of the same product, please contact support@barkee.co.uk

within 30 days of delivery.

To be eligible for a size exchange:
• Items must be unused, unwashed, and in original condition
• Original packaging should be included where reasonably possible

For size exchanges:
• You cover the cost of return postage (we recommend a tracked Royal Mail service)
• We cover the cost of shipping the replacement item
• If a different name tag size is required, we’ll remake the tag at no extra cost

Size exchanges are available on individual items and bundle purchases and are limited to the same product and colour.

Change of Mind

If you’ve changed your mind, we accept returns within 30 days of delivery, provided that:

• Items are unused, unwashed, and in original condition

• Items are returned with original packaging where reasonably possible

Customers are responsible for return postage, and original shipping costs (if charged) are non-refundable.

To start a return, please email support@barkee.co.uk
with your order number, using the subject line “Return”, before sending any items back.

Bundles & Sets

If you return part of a bundle or set, the remaining items will be recalculated at their full individual prices, and your refund will reflect this adjustment, as the bundle discount no longer applies.

Bundle pricing is honoured for approved size exchanges of the same product.

Personalised Items

We know personalised products can feel like a big commitment — so we've made it simple. If your order isn't right for any reason, return it within 30 days for a full refund — including personalised name tags.

Items must be unused and in original condition. Return postage is the customer's responsibility.

If your personalised item arrives faulty or incorrect, we'll cover all costs and remake or refund it immediately.

This does not affect your statutory rights.

Faulty, Damaged, or Incorrect Items

We’ve got you covered.

If your order arrives faulty, damaged, or incorrect, please contact us within 30 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos showing the fault or error

If the issue is confirmed, we’ll offer a replacement, refund, or store credit and cover reasonable return and replacement shipping costs.

Refunds

Refunds are processed to your original payment method within 5–10 business days after returned items are received and inspected.

UK Consumer Rights

Nothing in this policy affects your rights under UK consumer law.

Need Help Choosing a Size?

Not sure which size is right? Check our Size Guide or email us at hello@barkee.co.uk before ordering and we’ll be happy to help you choose the best fit for your dog.

For all shipping, returns, or exchange questions, please contact support@barkee.co.uk before sending anything back.